Refund Policy

1. Scope

This refund policy applies to paid subscriptions/plans purchased for HT Bot. It does not apply to broker charges, exchange fees, taxes, or any losses from trading activity.

2. When refunds may be approved

Refunds may be approved if a paid plan is purchased and you are unable to access core paid features due to a platform-side issue that our support team confirms and is not resolved within a reasonable timeframe.

• Platform access issues: billing is successful but plan access is not granted.
• Verified platform outage: prolonged outage preventing use of paid features.
• Duplicate payment: accidental duplicate charge for the same plan period.

3. When refunds are not provided

Refunds are generally not provided for outcomes related to trading performance, strategy results, or user configuration choices.

• Trading losses or missed profits (markets are inherently risky).
• Change of mind after a plan has been used.
• Incorrect configuration or use outside recommended risk limits.
• Broker-side issues (API downtime, order rejections, or account restrictions).

4. How to request a refund

Contact support with your account email/phone, payment reference, plan name, purchase date, and a short reason. We may ask for screenshots/logs to verify the issue.

Use the Contact page to raise a request.

5. Timeline

If approved, refunds are typically processed within 5–10 business days, depending on the payment method and banking timelines.