Contact Us

We're here to help. Get in touch with our support team through any of the channels below.

Telegram Support

Get instant support through our Telegram bot. Available 24/7 for quick assistance.

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Email Support

Send us an email and we'll respond within 24 hours during business days.

support@ht-bot.test

In-App Support

Access support directly from your dashboard. Get help without leaving the platform.

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Support Resources

Documentation

Comprehensive guides and tutorials to help you get the most out of HT Bot.

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Knowledge Base

Access our knowledge base with articles, tutorials, and troubleshooting guides.

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Service Status

Check real-time status of all platform services and components.

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Response Time

We typically respond within 2-4 hours during business hours (9 AM - 6 PM IST).

Frequently Asked Questions

How do I get started with HT Bot?

Sign up for a free account, connect your broker account, configure your bot, and start with paper trading. See our How It Works page for detailed steps.

Is HT Bot safe and secure?

Yes, HT Bot uses bank-level encryption, secure API connections, and integrates only with SEBI-registered brokers. Your credentials are encrypted and never stored in plain text. Learn more on our Security page.

What brokers does HT Bot support?

Currently, HT Bot supports Upstox and other SEBI-registered brokers. We're continuously expanding our broker network. See our Partners page for details.

Can I test before going live?

Absolutely! HT Bot offers free paper trading with virtual money. Test your strategies risk-free before switching to live trading.

What are the risks involved?

Trading in options involves substantial risk of loss. Please read our comprehensive Risk Disclosure document before trading.

Grievance Redressal Mechanism

As per SEBI guidelines, we have established a comprehensive grievance redressal mechanism to address user concerns promptly and fairly.

Step 1: Contact Support

First, contact our support team through Telegram, email, or in-app support. Most issues are resolved within 24-48 hours.

Step 2: Escalation

If your issue is not resolved, you can escalate it to our grievance officer by emailing grievance@ht-bot.test with your complaint details and reference number.

Step 3: Resolution Timeline

We aim to resolve all grievances within 7-15 business days. You will receive regular updates on the status of your complaint.

SEBI Complaints

If you are not satisfied with our resolution, you may file a complaint with SEBI through their SCORES portal (https://scores.gov.in) or contact SEBI directly.

Grievance Officer Contact

Email: grievance@ht-bot.test

Response Time: Within 48 hours

Resolution Time: 7-15 business days