Contact Us - HT Bot

Support Channels

Choose the best way to reach us based on your needs

Telegram Support

Get instant responses through our Telegram bot. Available 24/7 for quick assistance and real-time support.

Open Telegram Bot

Email Support

Send detailed inquiries and documentation. We respond within 24 hours during business days (Mon-Fri, 9 AM - 6 PM IST).

support@ht-b.in

In-App Support

Access support directly from your trading dashboard. Get contextual help without leaving the platform.

Go to Dashboard

Typical Response: 2-4 hours during market hours

Self-Service Resources

Find answers instantly in our knowledge base

Documentation

Comprehensive guides covering setup, configuration, and advanced features.

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Knowledge Base

Step-by-step tutorials, troubleshooting guides, and best practices.

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System Status

Real-time status of all platform services and components.

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Security

Learn about our security measures and data protection policies.

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Frequently Asked Questions

Quick answers to common questions

How do I get started with HT Bot?

Sign up for a free account, connect your broker account, configure your bot, and start with paper trading. See our How It Works page for detailed steps.

Is HT Bot safe and secure?

Yes, HT Bot uses bank-level encryption, secure API connections, and integrates only with SEBI-registered brokers. Your credentials are encrypted and never stored in plain text. Learn more on our Security page.

What brokers does HT Bot support?

Currently, HT Bot supports Upstox and other SEBI-registered brokers. We're continuously expanding our broker network. See our Partners page for details.

Can I test before going live?

Absolutely! HT Bot offers free paper trading with virtual money. Test your strategies risk-free before switching to live trading.

What are the risks involved in trading?

Trading in options involves substantial risk of loss. Please read our comprehensive Risk Disclosure document before trading.

Grievance Redressal Mechanism

As per SEBI guidelines, we have established a comprehensive grievance redressal mechanism to address user concerns promptly and fairly.

Step 1

Contact Support

First, contact our support team through Telegram, email, or in-app support. Most issues are resolved within 24-48 hours.

Step 2

Escalation

If your issue is not resolved, email support@ht-b.in with your complaint details and reference number.

Step 3

Resolution Timeline

We aim to resolve all grievances within 7-15 business days with regular status updates.

Step 4

SEBI SCORES

If unsatisfied with our resolution, file a complaint with SEBI through the SCORES portal at scores.gov.in

Grievance Officer support@ht-b.in

Initial Response Within 48 hours

Resolution Target 7-15 business days